Waiting on the Doctor

I have a high intolerance of waiting for physicians. First, I studied medicine at the UTHSC in San Antonio but decided not to practice, so I have spent some time in the medical community and find nothing special about it that would make their time more valuable than mine. Second, I work as an IT consultant and bill by the hour, so my time is valuable (also). Physicians are some of the most backward people, technologically speaking. (Some are also the most forward.) 

So when I recently went to see a new physician for the first time, and was told "The Doctor is not out of surgery yet; it will be quite a wait" I was less than thrilled. Some physicians are prone to this: Anesthesiologists that also practice pain management. Ophthalmologists that perform cataract procedures. Surgeons. Urologists. Some are good about segregating their days, but others aren't.

Have you ever had to wait for a physician and been told you had to stay? Or told you will lose your place? 

How hard would it be, in this day of text messages, smartphones and apps, to design a program that would automatically message all the patients to let them know the schedule has been pushed? Seems simple to me. Isn't patient satisfaction a consideration? I have spent a good deal of my life waiting on physicians. I have never, not once, heard an apology for delays. It's as if the business of medicine (which is the primary concern) trumps everything. I would think that it is time that the physicians start acting like businesses and practice some customer care. It might improve their bottom line.